Welcome to Vytalyou (a brand by CBPB DIAGNOSTIC SERVICES PRIVATE LIMITED). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or use the Vytalyou mobile application, and tell you about your privacy rights and how the law protects you.
1. Information We Collect
We collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity and Contact Data: Includes your name, phone number, address, email address, and demographic information. This data is specifically collected through our website and the Vytalyou mobile application to facilitate appointment bookings, home sample collections, and personalized service delivery. We require this information to verify your identity and to ensure correct service delivery to your specified location.
- Health and Diagnostic Data: Includes information related to diagnostic testing, longevity assessments, biomarker evaluations, and previous medical history shared with us.
- Technical and Usage Data: Includes your IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website or our mobile app.
2. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To register you as a new customer across our platforms (website and mobile app).
- To process and deliver your requested services, including diagnostic testing, IV therapies, and longevity assessments.
- The name, phone number, and address collected via our mobile application and website are directly used to provide home-based healthcare services and securely communicate your test or therapy results.
- To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
- To improve our website, products/services, marketing, customer relationships, and experiences.
3. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
4. Data Retention and Deletion
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Specific to the Vytalyou mobile application, personal identifiers (name, phone, address) and health records are retained securely as long as you maintain an active account with us.
If you wish to have your account or data deleted, you can contact us at any time, and we will process your deletion request subject to any legal requirements we must adhere to.
5. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
If you wish to exercise any of the rights set out above, please contact us.
6. Mobile App Permissions
To provide optimal service, the Vytalyou mobile application may request permissions such as location access (to locate your address accurately for bookings), camera access (for profile pictures or document uploads), or push notifications. You can manage these permissions directly from your mobile device settings.
7. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us.
Last Updated: April 15, 2026